Frequently Asked Questions
Answers to common questions about TAVRIEL™ products, orders, shipping, returns, payments, and customer support.
Who operates TAVRIEL™?
TAVRIEL™ is owned and operated by Beijing Lingshuo Technology Co., Ltd.
Owner: wang yu lu
Our official website is ravnexora.com.
How long does order processing take?
Orders are generally prepared and processed within 2–5 business days after payment has been confirmed.
During holidays, promotional periods, or unusually high order volume, processing may occasionally require additional time.
How will I know when my order ships?
Once your order has been dispatched, a shipping confirmation email will normally be sent with available tracking information.
Carrier tracking systems may require 1–3 business days before the first update becomes visible.
Can one order arrive in more than one package?
Yes. Depending on inventory availability, fulfillment location, packaging requirements, or product size, items from one order may occasionally be shipped separately.
Separate packages may have different tracking numbers and may arrive on different dates.
Do you accept returns?
Eligible products may generally be returned within 30 calendar days after delivery.
Items should normally be unused, complete with applicable accessories, and returned in their original condition and packaging where reasonably possible.
How do I request a return?
Please contact us at service@ravnexora.com before sending any product back.
Please include your order number, the product involved, and the reason for your return request.
Where relevant, photographs may be requested to help us review the issue.
Returns sent without prior authorization may not be accepted or processed.
Where should I send a return?
Please do not automatically send returned products to our registered business address.
After your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
What if my item arrives damaged, defective, or incorrect?
Please contact our customer support team as soon as reasonably possible.
Include your order number together with clear photographs or other supporting information where relevant.
If the item is confirmed to be damaged, defective, incorrect, incomplete, or materially different from your order, we will provide an appropriate solution, which may include a replacement, refund, or return instructions.
When will an approved refund be issued?
Approved refunds are generally issued to the original payment method after the eligible returned item has been received and reviewed.
After the refund has been initiated, please allow up to approximately 10 business days for the transaction to appear.
Actual processing time may vary depending on your bank, card issuer, PayPal, or other payment provider.
Are customs duties or import taxes included?
International orders may be subject to customs duties, import taxes, brokerage fees, or other destination-country charges.
Unless these charges are specifically collected at checkout, they may be payable by the recipient.
What payment methods are available?
The payment methods currently available will be displayed during checkout.
Depending on location, payment-provider availability, and transaction eligibility, options may include major credit cards, major debit cards, PayPal, or other payment methods displayed at checkout.
How can I contact TAVRIEL™?
Email:
service@ravnexora.com
Phone:
+86 13828889782
Legal Company Name:
Beijing Lingshuo Technology Co., Ltd.
Business Address:
No. 9-25716, Fuqian Road,
Shandongzhuang Town,
Pinggu District, Beijing
Website:
ravnexora.com
Still need help?
Our customer care team can assist with orders, products, payments, shipping, returns, and general support questions.
Contact Customer Care